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Hotel Front Desk Rep

Job Summary: Front line customer service position responsible for the efficient operation of the hotel front desk through responding to guests' needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.
Primary Duties & Responsibilities:
Greets all guests and team members.
Receives and records reservations for accommodations either by telephone, e-mail, fax, or in person.
Registers all hotel guests upon arrival.
Communicates to guests all Casino, Hotel, and area information.
Addresses all guest enquiries and requests.
Provides guest and fellow team member assistance, instruction, and/or guidance.
Resolves complaints.
Closes guest accounts at the conclusion of their stay.
Attends any requested meetings and/or training sessions.
Performs all other duties as assigned within the scope of work.
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Job Requirements:
Minimum Qualifications:
High School diploma or equivalent and must be at least 18 years of age. Basic computer knowledge with one-year computer experience. Excellent written and oral communication skills. Must be flexible with shift and days off. You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position. Exposure to loud and continual noise levels and a smoke filled environment. Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission. Must maintain confidentiality.
A Team Member who resigns with proper notice may apply for rehire after 6 months from the effective date of their termination.
A Team Member who has their employment terminated by any gaming facility or who resigns without proper notice may be eligible for rehire subject to the following schedule:
1st occurrence must wait one year from the effective date of termination or resignation without proper notice
2nd occurrence must wait three years from the most recent effective date of termination or resignation without proper notice
Any occurrence beyond the 2nd must wait five years from the most recent effective date of termination or resignation without proper notice
Please note that occurrences do not reset regardless of length of time between them.
A Team Member whose employment is terminated as a result of not being able to return to work upon exhaustion of the Fair Employment Leave will be eligible for rehire without a waiting period once they have been released back to work by a qualified physician.
A Seasonal Team Member whose employment is terminated will be eligible for rehire without a waiting period if they successfully complete their most recent seasonal employment.
Must not be currently on a Security Ban from Odawa Casino during the time of application.
To apply for any Dual Rate positions the applicant must be currently employed and in good standing with OCR.
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